Unlocked Japan

Privacy Policy

UNLOCKED JAPAN PRIVACY POLICY

This Privacy Policy sets out Unlocked Japan’s (“we”, “our” or “us”) commitment to protecting the privacy of your personal information that we collect through this website http://www.unlockedjapan.com.au (Site) or directly from you.

Please read this Privacy Policy carefully. Please contact us if you have any questions. By providing us with personal information, you indicate that you have read and accepted this Privacy Policy. If you do not wish to provide personal information to us, then you do not have to do so; however, it may affect your use of this Site or any products and services offered on it.

1. The Information We Collect

We collect only what is necessary to plan, book, and deliver safe, reliable tour services. We collect information directly from you (via forms, email, phone) and automatically through your use of our website (via cookies and analytics).

A. Identity, Contact & Booking Information

  • Identity & Contact: Name, email, phone number, residential address, mailing address, and nationality.
  • Booking Details: Travel dates, group size, preferred itinerary details, and flight/train preferences.
  • Travel Documentation: Passport details (e.g., number, issue/expiry dates) required for booking accommodation or transportation.

B. Sensitive & Health Information

  • Dietary & Health: Details concerning specific dietary restrictions, food allergies, or relevant health issues necessary to ensure your safety and comfort during tours, meals, and activities.

C. Financial & Transactional Data

  • Payment & Billing: Transaction amounts, invoice details, limited card/payment metadata via our payment provider (we do not store full credit card numbers on our systems).

D. Communications & Website Data

  • Messages, feedback, and testimonials you share with us.
  • Website usage data (IP address, browser, pages viewed, cookies, or similar technologies).

2. Why We Collect and How We Use Your Information

We collect and use your personal information primarily to assist you with your travel arrangements and deliver our services, including to:

  • Respond to enquiries, provide quotes, and facilitate travel planning.
  • Book and confirm all tour components (accommodation, transport, guides, restaurants).
  • Maintain safety and service quality (e.g., using dietary information for meal planning).
  • Process payments, manage accounts, and prevent fraud.
  • Communicate essential service updates and itinerary changes.
  • Send marketing communications with your consent or as permitted by law (you can opt out anytime).

Direct Marketing & Your Choices: We will automatically enrol you to receive our free email newsletter unless you are an EU resident and do not provide affirmative consent. We don’t sell your personal information. You can unsubscribe at any time.

3. When We Disclose Personal Information

Where necessary to fulfil your booked tour services, we may disclose limited information to:

  • Japanese Service Providers: Local guides, accommodation providers (hotels/ryokans), transport companies (rail, flight, private drivers), restaurants, and local activity operators.
  • External Service Providers: Hosting, email/SMS, scheduling apps, analytics, payment processing, cloud storage, and IT support.
  • Emergency & Legal: Emergency contacts, medical personnel (in case of an incident), insurers, regulators, or law enforcement where reasonably necessary or legally required.

We will only share the minimum information necessary for these third parties to deliver the booked service.

4. Storage, Security, Access & Children’s Privacy

Security: We employ commercially reasonable methods to protect your information against misuse, interference, loss, and unauthorised access, modification, or disclosure. Examples include: role-based access controls, encrypted cloud storage, and using SSL for secure data transmission.

Retention: We keep personal information only as long as reasonably necessary for the purposes above and to meet legal, taxation, and insurance requirements.

Access & Correction: You can request access to, or correction of, your personal information. If we refuse, we will provide you with a written reason and information on how to complain, as allowed by the Privacy Act 1988 (Cth).

Children’s Privacy: Our services are directed to adults booking travel. The Site is not intended for children under 13. If you are booking a tour that includes children under 13, we collect personal information about the child (such as name and passport details) solely from the parent or legal guardian for the purpose of booking and delivering the tour services.

5. Visitor’s GDPR Rights (For European Union Residents)

If you are within the European Union, you are entitled to specific rights under the General Data Protection Regulation (GDPR). These rights include:

  • The right to request access, rectification, or erasure of your data.
  • The right to seek restrictions on the processing of your data.
  • The right to object to the processing of your data and the right to the portability of your data.
  • The right to withdraw consent at any time.

6. Complaints & Contact

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us first using the details below. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC). See: https://www.oaic.gov.au/ for guidance.

7. Subscription

Contact Us: For any privacy questions, access or correction requests, or complaints, please contact us at:

To unsubscribe from our Newsletter/e-mail database, or opt out of any future communications, please contact us directly via the email address below.

Unlocked Japan

Email: [email protected]

Last update: 11/11/2025